At Greystone Hotels, the privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently. Hotel will not disclose identifiable user information to any third party without consent.
What information is collected about you? How do we use it?We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our Hotel, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you at the bottom of the information gathering form.
Information collected on the Site may be used to:
- Register you as a Hotel member
- Plan and purchase hotel accommodations
- Enter your email in our promotions or sweepstakes
- Send marketing communications or surveys to you
- Respond to your questions or suggestions
- Improve the quality of your visit to our site
Secure ReservationsIf you decide to make an online reservation at the Site, you will be linked to a reservation interface and a third party booking engine ("Booking Engine") provided by Synxis.While it appears to be part of our site, the Booking Engine is in fact provided by a third party and is governed by its privacy practices. We understand that security remains the primary concern of online consumers and have chosen the Booking Engine Vendor carefully.
Protecting your informationWe would like our Site visitors to feel confident about using the Site to plan and purchase their accommodations, so Hotel is committed to protecting the information we collect. Hotel has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
Use of Aggregated DataHotel is interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve and promote use of the Site. In connection with such purposes, Hotel may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them.
Hotel may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.
Links Provided To Other SitesHotel may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as Hotel. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.
Greystone HotelsSan Francisco Executive Office
51 Federal Street, Suite 207
San Francisco, CA 94107
Email: [email protected]
San Diego Executive & Accounting Office411 Hotel Circle South
San Diego, CA 92108
Important information and who we areThis privacy notice aims to give you information on how Hotel Los Gatos - A Greystone Hotel collects and processes your personal data through your use of our websites, software applications, social media pages, HTML-formatted email messages we send to you and through any communications we have with you when you stay as a guest at the Hotel ("collectively, the "Services"). This Website and Services are not intended for individuals under the age of 18 and we do not knowingly collect data relating to children. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. IHA Hotel Management Company LLC, d/b/a Greystone Hotels manages the Hotel as well as other hotels and related facilities, each one of which is owned by different legal entities (the "Greystone Group"). We will provide you with the legal names of each of these legal entities on request. This privacy notice is issued on behalf of the Hotel and Greystone Group so when we mention the "Hotel", "Greystone", "we", "us" or "our" in this privacy notice, we are referring to the relevant legal entity in the Greystone Group responsible for processing your data. The Hotel is the controller and responsible for this Website and the Services. We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Our full contact details are:
Full name of legal entity: Hotel Los Gatos - A Greystone Hotel
Name of DPO: David Rubin
Email address: [email protected]
Postal address: 155 Montgomery Street, Suite 404, San Francisco, CA 94104It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. This Website and or the Services may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our Website, we encourage you to read the privacy notice of every website you visit.
Our Core Beliefs Regarding User Privacy And Data Protection
- User privacy and data protection are human rights
- We have a duty of care to the people within our data
- Data is a liability, it should only be collected and processed when absolutely necessary
- We loathe spam as much as you do!
- We will never sell, rent or otherwise distribute or make public your personal information
Relevant LegislationAlong with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy: you have the right to make a complaint at any time to your respective supervisory authority. For residents of the UK, the Information Commissioner's Office (ICO) is the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach your respective supervisory authority, so please contact us in the first instance.
Personal Information That This Website Collects, Why We Collect It and the Legal Basis for Using Your Personal DataWe may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, , last name, username or similar identifier, , title, and gender.
- Contact Data includes email address and telephone numbers.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Profile Data includes your username and password, your interests, preferences and feedback.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
- Request our services;
- subscribe to our communications;
- request marketing to be sent to you; or
- give us some feedback
BlogShould you choose to add a comment to any posts that we have published on blog sites, the name and email address you enter with your comment will be saved to this website's database, along with your computer's IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below. Only your name and email address that you supplied will be shown on the public-facing website. Your comments and it's associated personal data will remain on this site until we see fit to either
- remove the comment or
- remove the blog post. Should you wish to have the comment and it's associated personal data deleted, please email us here using the email address that you commented with.
- Where we need to perform the contract we are about to enter into or have entered into with you or provide the service you have requested.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Contact forms and email linksShould you choose to contact us using the contact form on our Contact us page, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section below. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices.
Email newsletterIf you choose to join our email newsletter, the email address that you submit to us will be forwarded to Cendyn who provides us with email marketing services. We consider Cendyn to be a third party data processor (see section below). The email address that you submit will not be stored within this website's own database or in any of our internal computer systems. If you are under 18 years of age you MUST obtain parental consent before joining email newsletter.
Opting OutYour email address will remain within Cendyn's database for as long as we continue to use Cendyn's services for email marketing or until you specifically request removal from the list. You can ask us to stop sending you marketing messages at any time. You can unsubscribe using the unsubscribe links contained in any email newsletters that we send you or by contacting us at the e-mail or physical address provided above. When requesting removal, please reference the email account that is subscribed to the mailing list.
Third Party Data ProcessorsWe use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section above.
- Essential cookies and similar technologies
These are vital for the running of our services on our websites and apps. Without the use of these cookies parts of our websites would not function. For example, session cookies allows a navigation experience that is consistent and optimal to user's network speed and choice of device.
- Analytics cookies and similar technologies
These collect information about your use of our websites and apps, and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally these cookies allow us to see overall patterns of usage at an aggregated level.
- Tracking, advertising cookies and similar technologies
We use these types of technologies to provide advertisements that are more relevant to your interests. This can be done by delivering online adverts based your previous web browsing activity. Cookies are placed on your browser which will remember the websites you have visited. Advertising based on what you have been looking at is then displayed to you when you visit websites who use the same advertising networks.