faqs
Know Us Better
Got questions? Our FAQ page covers everything from booking to amenities, pet policies, and more. If you need further assistance, don’t hesitate to contact our team!
What are the operating hours for Dio Deka? What are the operating hours for Dio Deka? - FAQs
Dio Deka’s dining room and bar are open for dinner Wednesday through Sunday from 5:00 PM to 9:00 PM.
Is parking provided at the hotel? Is parking provided at the hotel? - FAQs
Yes, self-parking is available and included in the amenity fee. The hotel’s Main Street location offers convenient walking access to shops, restaurants, and local attractions.
What is your cancellation policy? What is your cancellation policy? - FAQs
Cancellation terms vary depending on the rate selected at booking. Please contact the hotel directly for specific cancellation details.
Can special requests such as late check-out be accommodated? Can special requests such as late check-out be accommodated? - FAQs
Special requests, including late check-out, are subject to availability. Guests are encouraged to contact the hotel directly for assistance.
Is Wi-Fi available for guests? Is Wi-Fi available for guests? - FAQs
Yes, complimentary Wi-Fi is provided in all guest rooms and throughout the hotel’s public areas.
When can guests check in and check out? When can guests check in and check out? - FAQs
Check-in begins at 3:00 PM, and check-out is at 11:00 AM. Late check-out requests may be accommodated based on availability. Please contact the front desk for assistance.
Which airport is nearest to Hotel Los Gatos? Which airport is nearest to Hotel Los Gatos? - FAQs
The closest major airport is Norman Y. Mineta San Jose International Airport (SJC), approximately 12.2 miles away. San Francisco International Airport is 41 miles away, and Oakland International Airport is 44 miles away.
Has Levi Stadium hosted any Super Bowl? Has Levi Stadium hosted any Super Bowl? - FAQs
Levi's Stadium hosted Super Bowl 50 and the 2019 College Football Playoff National Championship. Levi's Stadium will host multiple matches during the 2026 FIFA World Cup.
What is Historic Downtown Known for? What is Historic Downtown Known for? - FAQs
Exceptional restaurants, year-round special events, various independent boutiques, and national retailers make Downtown Los Gatos an ideal destination for residents and visitors.
Is Kayaking allowed in Vasona Park? Is Kayaking allowed in Vasona Park? - FAQs
Kayak, Paddle, and row boats are available for rental from early spring through early fall in Vasona Park.
How big is the Mountain Winery in Los Gatos? How big is the Mountain Winery in Los Gatos? - FAQs
Testarossa Winery is a producer of premier California Pinot Noir and Chardonnay since 1993. It has grown to national prominence, garnering more than 1,600 scores of 90+ points by renowned wine critics.
Does Hotel Los Gatos offer space for meetings or events? Does Hotel Los Gatos offer space for meetings or events? - FAQs
Yes, Hotel Los Gatos features over 2,000 square feet of flexible event space with natural light, scenic views, private outdoor areas, pool access, video conferencing, and A/V equipment. For event planning assistance, please call (408) 335-1700.
Are couples massage services available at the hotel spa? Are couples massage services available at the hotel spa? - FAQs
Yes, couples massages are offered at Onyx Skin + Body Spa, which includes treatment rooms, a sauna, and steam facilities. To book or learn more, please call (408) 384-8284.
Does Hotel Los Gatos allow pets? Does Hotel Los Gatos allow pets? - FAQs
Yes, Hotel Los Gatos is a pet-friendly property. Dogs up to 75 pounds are welcome for a non-refundable fee of $50 per night. Our front desk can recommend nearby pet-friendly parks, trails, and restaurants.
What are the pet guidelines at Hotel Los Gatos? What are the pet guidelines at Hotel Los Gatos? - FAQs
Pets weighing up to 75 pounds are accepted for a non-refundable fee of $50 per night. Our pet policy outlines applicable fees, available services, and rules for pets in shared hotel spaces.
What accommodation options are available at Hotel Los Gatos? What accommodation options are available at Hotel Los Gatos? - FAQs
Hotel Los Gatos offers 13 unique room types featuring thoughtfully designed amenities.
Does the hotel have an on-site fitness center? Does the hotel have an on-site fitness center? - FAQs
Yes, guests have access to the fitness center daily from 6:00 AM to 10:00 PM.